Terms and Conditions

Our Terms & Conditions

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.Where we use the word ‘you’ or ‘your’ it means the Customer: ‘ I’,‘we’, ‘us’ or ‘our’ means ‘The Personal Moving Service Ltd/Minimoves.eu’.These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.

 

1Our Quotation

1.1Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.

1.2We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

1.2.1You do not accept our quotation in writing within 7 days, or the work is not carried out or completed within three months.

1.2.2Our costs change because of currency fluctuations or changes in taxation or fuel charges beyond our control.

1.2.3The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.

1.2.4We have to collect or deliver goods at your request above the ground floor and first upper floor.

1.2.5If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.

1.2.6We supply any additional services, including moving or storing extra goods (these conditions apply to such work).

1.2.7The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

1.2.8We have to pay parking or other fees or charges in order to carry out services on your behalf.

1.2.9There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.10We agree in writing to increase our limit of liability set out in clause 9.1.1

1.3In any such circumstances, adjusted charges will apply and become payable.

2Work not included in the quotation

2.1Unless agreed by us in writing, we will not:

2.1.1Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.

2.1.2Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.1.3Take up or lay fitted floor coverings.

2.1.4Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.5Move or store any items excluded under Clause 5.

2.2Our staff are not authorized or qualified to carry out such work.We recommend that a properly qualified person is separately employed by you to carry out these services.

3Your responsibility

3.1It will be your sole responsibility to:

3.1.1Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 9.1 will be reduced to reflect the proportion that your declared value bears to their actual value.

3.1.2Obtain at your own expense, all documents, permits, parking permits, permissions, licences, customs documents necessary for the removal to be completed.

3.1.3Be present or represented during the collection and delivery of the removal.

3.1.4Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

3.1.5Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

3.1.6Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

3.1.7Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

3.1.8Empty, properly defrost and clean refrigerators and deep freezers.We are not responsible for the contents. Washing machines/Dishwashers must be emptied of water, if they are not and any water discharges and causes subsequent damage we will not be liable for this.

3.1.9Provide us with a contact address for correspondence during removal transit and/or storage of goods.

3.2Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4. Our responsibility

4.1 It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.

4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.

4.3If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.

4.4 We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occurred as a result of negligence or breach of contract on our part.

4.5 If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on our part.

4.6 The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.

5.Goods not to be submitted for removal or storage

5.1Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us.The items listed under 5.1.1 below may present risks to health and safety and of fire.Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own arrangements for their transport and storage.

5.1.1Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

5.1.2Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

5.1.3Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

5.1.4Perishable items and/or those requiring a controlled environment.

5.1.5Any animals, birds or fish.

5.1.6Goods which require special licence or government permission for export or import.

5.2If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.

5.3If you submit such goods without our knowledge we will make them available for your collection and if you do not collect them within a reasonable time we will apply for an appropriate court order to dispose of any such goods found in the consignment without notice.You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by us.

6.Ownership of the goods

6.1By entering into this Agreement, you guarantee that:

6.1.1The goods to be removed and/or stored are your own property, or

6.1.2The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

6.1.3You will pay us for any claim for damages and/or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.

7.Charges if you postpone or cancel the removal

7.1If you postpone or cancel this Agreement, we will charge you according to how much notice is given.“Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

7.1.1More than 28 working days before the removal was due to start:No charge.

7.1.2Between 28 & 7 working days inclusive before the removal was due to start: not more than 50% of the removal charge.

7.13Less than 7 working days repayment of sums paid out on your behalf and

75% of the actual removal charges.

8.Payment

8.1Unless otherwise agreed by us in writing:

8.1.1Payment is required by cleared funds in advance of the removal or storage period.

8.1.2You may not withhold any part of the agreed price.

8.1.3In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 10% per annum above the prevailing base rate for the time being of the Bank of England.

9.Determination of amount of our liability for loss or damage

9.1Standard Liability.

9.1.1If you provide us with a declaration of the value of your goods, and subject to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those goods in breach of clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below, subject to a maximum liability of £50 per item. We may agree to accept liability for a higher amount, in which case we make an additional charge.

9.1.2In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage, and subject to the maximum liability of £50 per item referred to in clause 9.1.1 (unless we have agreed a higher amount with you).

9.1.3Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

9.2Limited Liability.

9.2.1If you do not provide us with a declaration of value, or if you do not require us to accept Standard Liability pursuant to clause 9.1, then our liability to you is to be determined in accordance with Clauses 9.1.3, 9.2.2 and 11.

9.2.2In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age and condition immediately prior to their loss or damage, subject to a maximum liability of £50 per item. Your attention is drawn to clause 11.1 which applies to Limited Liability.

9.3For goods destined to or received from a place outside the UK

9.3.1We will only accept Standard Liability if you provide us with a detailed valuation of your goods on the valuation form which we provide. All other provisions of Clause 9.1 will apply.

9.3.2We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.

9.3.3 We do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This list is not exhaustive, and we will advise you at the time of quotation if this exclusion applies.

We will accept liability for loss or damage

(a) arising from our negligence or breach of contract whilst the goods are in our physical possession, or

(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

In either circumstance clause 9.1 or 9.2 above will apply.

9.4An Item is defined as :-

9.4.1The entire contents of a box, parcel, package, carton, or similar container;and

9.4.2Any other object or thing that is moved, handled or stored by us.

10.Damage to premises or property other than goods

10.1Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:

10.1.1If we cause loss or damage to premises or property other than goods for removal as a result of ournegligence or breach of contract, our liability shall be limited to making good the damaged area only.

10.1.2If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

10.1.3If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time.This is fundamental to the Agreement.

11.Exclusions of liability

11.1In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosionhowsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.

11.2In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods :-

11.2.1Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones

11.2.2Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

11.2.3Perishable items and/or those requiring a controlled environment.

11.2.4Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.

11.2.5Any animals, birds or fish.

11.3In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-

11.3.1By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.

11.3.2Loss or damage arising from ionising radiations or radioactive contamination

11.3.3Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack

11.3.4Indirect or consequential loss of any kind or description

11.3.5By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods.This includes goods left within furniture or appliances.

11.3.6By vermin, moth, insects and similar infestation, damp, mould, mildew or rust

11.3.7By cleaning, repairing or restoring unless we arranged for the work to be carried out.

11.3.8By change to atmospheric or climatic conditions.

11.3.9For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.

11.3.10Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or ourSubcontractor.In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its actual value whichever is less.

11.3.11For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

11.3.12Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre-collection condition report.

11.3.13Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle

11.3.14For any goods which have a pre-existing defect or are inherently defective.

11.4No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

11.5Our liability will cease upon handing over goods from our warehouse or upon completion of delivery (see Clause 12.2 below).

12Time limit for claims

12.1For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

12.2If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.

12.3Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.

12.4The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery.Consent to such a request will not be unreasonably withheld.

13Delays in transit

13.1Other than by reason of ournegligence or breach of contract, we will not be liable for delays in transit.

13.2If through no fault of ours we are unable to deliver your goods, we will take them into store.The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

14Our Right to Hold the Goods (lien)

We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

15Disputes

If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.

16Our right to sub-contract the work

16.1We reserve the right to sub-contract some or all of the work.

16.2If we sub-contract, then these conditions will still apply.

17Route and method

17.1We have the right to choose the method and route by which to carry out the work.

17.2Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

18 Advice and information for International Removals

We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods.Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances.It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

19Applicable law

This contract is subject to the law of the country in which our Head Office of the company is situated.

20Your forwarding address

It is your duty to provide us with up to date forwarding addresses as you will be responsible for any expenses incurred if non delivery or delaybecause of incorrect or non disclosure.

 

Dedicated removals service to and from London / Paris / Brussels